Retailers attitudes towards cross-border trade and consumer protection
General dataset description 
The survey tracks the perceptions and experiences of European retailers in a range of areas related to cross-border trade, e-commerce and consumer protection and it is carried out in the EU, plus Iceland and Norway.
The data available in this database is published by DG Justice and Consumers within the Consumer Conditions Scoreboard.
http://ec.europa.eu/consumers/consumer_evidence/consumer_scoreboards/index_en.htm 
Contact person/organisation
JUST-03@ec.europa.eu
Variables collected 
The survey tracks the perceptions and experiences of retailers in a range of areas, including:
	Characteristics of retailers in terms of channels used, and languages used to sell to consumers
	Current levels of cross-border trade
	Current levels of online sales, confidence to sell online, and obstacles to developing domestic and cross-border online sales
	Knowledge of their legal obligations towards consumers
	Compliance with consumer legislation, as well as views on product safety
	Complaints received from consumers, awareness of and participation in alternative dispute resolution mechanisms.
Unit of measures used
Values are expressed mostly in percentages. 


Classifications used
The survey measures retailers perceptions and experiences, per country as well as by size of the enterprise and by economic activity (NACE1). 
Target population and methodology of data collection
The target companies were defined as retailers that sell goods or services directly to end consumers and employ at least 10 people. The following NACE Rev 2 codes were included in the survey: D3512, D3514, D3523, G45, G47, H49, H50, H51, H52, H53, I55, I56, J5914, J61, J62, K64, K65, L68, N77, N79, S95 and S96. Data are available for EU27 plus IS and NO up to 2012 and EU28 plus IS and NO from 2014.
In every country, a random sample representative of the target population is drawn. Interviews are conducted via telephone. 
The sample size is equal to around 400 respondents per country (except for LU, MT, CY and IS: 150). 
The last edition of the survey was conducted in 2018 (the previous one in 2016).
Weighting
Weights are used: 
1) to correct for differences between the sample size and the population of retailers at country level (distribution by size and economic activity of the enterprise).
2) when aggregating to EU-averages, to reflect the relative weight of Member States (in terms of number of enterprises).
Recommended uses and limitations (as a result of methodological changes)
In the 2016 wave of the survey, the target population has been slightly expanded (to include some additional industries) and, in addition, a new weighting procedure has been introduced.
Because of these novelties, it is not possible to present survey results through a coherent time series encompassing all the waves. Therefore, differences between 2018 and previous years are in this database presented on a separate sheet (calculated based on comparable data).[DM(1]
Additional information
The data available in this database are only a share of those collected in the different editions of the survey.
